PRIVACY POLICY

Hoffman Natural Health Privacy Policy

Hoffman Natural Health values and respects the privacy of all clients, suppliers, and patients. This privacy policy sets out how Hoffman Natural Health and Camille Hoffman manages personal information. This privacy policy is subject to and must be read in conjunction with our Terms and Conditions and Terms of Sale.

This Privacy Policy was last updated July 2022

Hoffman Natural Health and its related bodies corporate (“we”, “our” and “us”) respects individual privacy and the rights of individuals to control their personal information. We are committed to protecting your personal information. This Privacy Policy sets out our policies and practices regarding the collection, use and disclosure of personal information that you provide to us and which we collect from you. By accessing or otherwise using the website at https://hoffmannaturalhealth.com and http://hoffmannaturalhealth.co.nz (the “Website”), contacting us by email or telephone or acquiring our products or services provided from time to time (together, the “Service”), or engaging with us in any other way, you agree to the terms and conditions set out in this Privacy Policy and consent to the processing of your personal information in accordance with this Privacy Policy and any other arrangements that apply between us.

1. Types of personal information we collect and hold

1.1 The types of personal information that we may collect includes:

(a) name, address, email address, telephone number and other contact details;

(b) age and gender;

(d) records of our interactions with you;

(e) your computer and connection information, statistics on page views, traffic to and from and other standard web log information;

(f) any other personal information that may be required in order to facilitate your dealings with us;

(g) any other personal information you may volunteer.

1.2 We may collect personal information about:

(a) individuals;

(b) contractors and suppliers;

(d) other people who come into contact with us in the ordinary course of business; and

1.3 In general, we do not collect your personal information, unless you provide it to us voluntarily and knowingly during your dealings with us, including by way of:

(a) when you voluntarily acquire our Services;

(b) personal contact with us at a face-to-face meeting or situation;

(d) when you invest in our business or enquire about a potential acquisition of our business.

1.4 We collect personal information from third parties including public sources and our service providers. Practice Better may collect the following personal data from you directly through their Service: name; email address; home or business address; username and password associated with your account; phone number and other contact details; and other personal data that you voluntarily provide. The Personal Information Practice Better collects from you is collected as part of providing services to Hoffman Natural Health and is used purely in the provision of services to Hoffman Natural Health. Personal Information you provide is not used for marketing, or advertising purposes.

(a)How PRACTICE BETTER Uses Information

Practice Better will only collect personal data that is necessary to fulfill the following purposes:

To provide and maintain our Service
To notify you about changes to our Service or otherwise communicate with you about our Service
To allow you to participate in interactive features of our Service when you choose to do so
To provide customer support
To respond to your inquiries
To sign-you up for an account or subscription
For payment processing purposes
To gather analysis or valuable information so that we can improve our Service
To monitor the usage of our Service
To detect, prevent and address technical issues
To provide you with educational content, newsletters, offers, promotions, marketing, general information about the Service and other information that we believe may be of interest to you
To verify identity
To identify your preferences
To ensure you receive a high standard of service
To meet comply with the law or meet regulatory requirements
Other legal reasons as apply to the Service requested and our business
Prevent, detect, or investigate security concerns, including fraud
You have given us permission to do so
The processing is in our legitimate interests and it's not overridden by your rights

We will make reasonable efforts to ensure that your personal data is accurate and complete. You may request correction to your personal data to ensure its accuracy and completeness. A request must be made via our website or in writing and provide sufficient detail to identify your personal data and the correction being sought.

We have taken steps to help protect the personal data we collect from the Service. However, no data security measures can guarantee 100% security. You should take steps to protect against unauthorized access to your device and account by, among other things, choosing a robust password that nobody else knows or can easily guess and keeping your login and password private.

(b) Log Data

Practice Better may also collect information that your browser sends whenever you visit our Service (“Log Data”). This Log Data may include information such as your computer’s Internet Protocol (“IP”) address, browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages and other statistics.

(c) Tracking & Cookies Data

Practice Better use cookies and similar tracking technologies to track the activity on our Service and hold certain information.

Cookies are files with small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Tracking technologies also used are beacons, tags, and scripts to collect and track information and to improve and analyze our Service.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

Examples of Cookies we use:

Session Cookies. We use Session Cookies to operate our Service.
Preference Cookies. We use Preference Cookies to remember your preferences and various settings.
Security Cookies. We use Security Cookies for security purposes.

(d) Legal Basis for Processing Personal Data Under General Data Protection Regulation (GDPR)

Where EU data protection law applies, and where applicable under other data protection laws, Practice Better process your personal data for the following legal bases. Our legal basis for collecting and using the personal data described in this Privacy Policy depends on the personal data we collect and the specific context in which we collect it.

Our Contract With You: Our processing is necessary to perform our obligations under a contract with you or to perform steps requested by you prior to entering into a contract with you (e.g., to verify the information you have provided to us).
Our Legitimate Interests: Our processing is necessary for our legitimate interests, including to protect the security of our services; to protect the health and safety of you or others; to establish, protect and defend our legal rights and interests; to prevent fraud and verify identity
The right of rectification. You have the right to have your personal data rectified if that information is inaccurate or incomplete.
The right to object. You have the right to object to our processing of your personal data.
The right of restriction. You have the right to request that we restrict the processing of your personal data where (i) you contest the accuracy of the personal data; (ii) the use is unlawful but you do not want us to erase the personal data; (iii) we no longer need the personal data for the relevant purposes, but you require it for the establishment, exercise or defense of legal claims; or (iv) you have objected to our personal data use justified on our legitimate interests pending verification as to whether we have compelling interests to continue the relevant personal data use.
The right to data portability. To the extent that we use your personal data on the basis of consent for the performance of a contract and that personal data is processed by automatic means, you have the right to be provided with a copy of the personal data we have on you in a structured, machine-readable and commonly used format, and also to require us to transmit it to another data controller where this is technically feasible.
The right to withdraw consent. You also have the right to withdraw your consent at any time where Green Patch Inc. relied on your consent to process your personal data.

Please note that we may ask you to verify your identity before responding to such requests.

You have the right to complain to a Data Protection Authority about our collection and use of your personal data if you consider that the collection and use of your personal data violates this Privacy Policy or applicable law. For more information, please contact your local data protection authority in the European Union (EU).

(e) Disclosing Your Information

Practice Better will disclose your information to entities as described below:

Our affiliates and subsidiaries: Where permitted by law and unless you request otherwise, we will share your information with our affiliates and subsidiaries for the purposes set forth in this Privacy Policy.
Service Providers: As described in the Service Providers section below.
Other Users: As stated above, you may choose to submit information on a blog or in a forum. Any information that you submit will be available to other users of our Service.
General Business Operations: We disclose information where necessary to the administration of our general business, accounting, record keeping and legal functions, to our tax advisors, legal counsel and other professional services entities or agents.
In Response to Legal Process: We disclose your information to comply with the law, a judicial proceeding, court order or other legal process, such as in response to a subpoena or warrant.
To Protect Us and Others: We disclose your information where we believe it is necessary to investigate, prevent or take action regarding illegal activities, suspected fraud, situations involving potential threats to the safety rights, property, or security of Green Patch, Inc., the Service, or of any person or violations of this Privacy Policy or our Terms of Use.
Aggregate and Anonymized Information: We may share aggregate or anonymized information about use of the Service with service providers for marketing, advertising, research, analytics or other similar purposes.

(f) Retention of Data

Green Patch Inc. will retain your personal data for as long as is necessary for the purposes set out in this Privacy Policy. We will also retain and use your personal data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.

Green Patch Inc. will also retain Log Data for internal analysis purposes. Log Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of our Service, or we are legally obligated to retain this data for longer time periods.

(g) International Transfer

Your information, including Personal Information, may be transferred to—and maintained on—computers located outside of your province, country or other governmental jurisdiction where the data protection laws may differ than those from your jurisdiction. Under the laws of these other jurisdictions, in certain circumstances foreign courts, law enforcement agencies or regulatory agencies may be entitled to access your Personal Information without notice to you.

If you are located outside Canada and choose to provide information to us, please note that we transfer the information, including Personal Information, to Canada and process it there.

Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.

1.5 We may hold your personal information in hard copy files and/or electronic files.

2. Security

2.1 We will take reasonable technical and organisational precautions to prevent the loss, misuse or unauthorised alteration of your personal information. However, due to the nature of email and the internet, we cannot guarantee the privacy or confidentiality of your personal information. We may store your information in cloud or other types of networked or electronic storage.

2.2 When you provide us with personal information, that information may be collected, stored and processed on servers located outside of New Zealand. As electronic or networked storage can be accessed from various countries via an internet connection it is not always practicable to know in which country your information may be accessed or held.

3. Why we collect, hold, use and disclose your personal information

3.1 We will use and disclose your personal information only for the purpose (the “primary purpose”) for which you provide it to us, which may include:

(a) to provide you with any goods or services that you may request including enabling you to access and use the Services from time to time;

(b) to respond to any query or complaint that you may make or otherwise provide customer support;

(c) for internal administration and operational purposes such as preventing fraud and abuse of our systems and to troubleshoot bugs;

(d) to assist in providing better products and services to you by tailoring the Services to meet your needs;

(e) to consider your employment or contractual engagement application;

(f) to provide you with further information about us or other websites or products or services offered by us or which we consider may be of interest to you;

(g) to carry out marketing, promotional and publicity activities (including direct marketing), market research and surveys;

(h) to keep our Website relevant and of interest to users;

(i) to show you advertising and information that is most relevant to you and your interests;

(j) to assist in arrangements with other organisations (such as loyalty program partners) in relation to a product or service we make available to you;

(k) to allow us to run our business and perform administrative and operational tasks (such as training staff, risk management; developing and marketing products and services, undertaking planning, research and statistical analysis; and systems development and testing, keeping our records up to date, being efficient about how we fulfil our legal and contractual duties);

(l) to comply with legal and regulatory requirements;

(m) to detect any fraud or crime, or money laundering and counter financing of terrorism in connection with any laws, rules or regulations in New Zealand or overseas for analysis in aggregate form (with identifiable characteristics removed so that you will remain anonymous); and

(n) for any other purpose which is stated to you at the time of collection or that you otherwise authorise.

4. Who we disclose your personal information to

4.1 We may disclose your personal information to:

(a) third party contractors engaged to perform functions or provide services relating to the purposes for which we collect personal information. If this is the case, we will take reasonable steps to ensure that they comply with this Privacy Policy;

(b) third party service providers or affiliates within or outside of New Zealand who work on behalf of or with us to provide some of our administrative and other services, such as processing payments (such as credit card payments). We require such service providers to agree not to use such information except as necessary to provide the services to us;

(d) any party to whom our assets or business may be transferred or with whom we are merged.

4.2 While we operate our business in New Zealand, we may need to share some of the personal information we collect about you with organisations both inside and outside of New Zealand. Sometimes we may need to ask you before this happens.

4.3 We may also disclose your personal information if we determine in good faith that disclosure is reasonably necessary to protect our rights and pursue available remedies, enforce our terms and conditions, investigate fraud, or protect our operations or users.

4.4 At your request, we will share your personal information with your representative or any person acting on your behalf (for example, financial advisers, lawyers, attorneys, accountants, executors, administrators, trustees or auditors).

5. Cookies

While we do not use browsing information to identify you personally, we may use cookies, web beacons, and other tracking technologies to collect certain information about your use of the Website such as the pages you visit, the date and time of your visit, your IP address and your interaction with the Website. A cookie is a small file containing a string of characters that is sent to your computer or mobile device when you visit a website. When you visit the website again, the cookie allows that site to recognise your browser. Cookies may store unique identifiers, user preferences and other information. You can reset your browser to refuse all cookies or to indicate when a cookie is being sent. However, some website features or services may not function properly without cookies.

6. OTHER purposes

6.1 If our intended collection, use or disclosure of your personal information is outside the scope of collection, use or disclosure set out in this Privacy Policy, we will give you the option to opt out and not receive certain products or services or participate in certain interactive areas, or opt in.

6.2 You can also withdraw your consent where provided or object to the further data processing of your personal information under certain circumstances. If we refuse any request you make in relation to this right, we will write to you to explain why and how you can make a complaint about our decision. The withdrawal of your consent will not affect processing of your information that you had consented to.

7. Managing your personal information

7.1 We will take reasonable steps to ensure that any personal information we collect is up-to-date, complete and accurate, and any personal information that we use or disclose is up-to-date, complete, accurate and relevant.

7.2 You may contact us at camille@hoffmannaturalhealth.com or at +64 021 2687037 to seek any of the following:

(a) Access: You can ask to be provided full information about your personal information that we hold.

(b) Change or correct information: You can also ask us to correct any incorrect information we hold about you.

(c) Delete your personal information: You can ask us to delete or destroy your personal information. Please note that certain conditions may apply to the exercise of this right.

(d) Object to, or limit or restrict, use of personal information: You can ask us to stop using all or some of your personal information (e.g., if we have no legal right to keep using it) or to limit our use of it (e.g. if your personal information is inaccurate or unlawfully held).

7.3 In some circumstances, and subject always to legal obligations to the contrary, we may not be in a position to grant access to your personal information or otherwise meet your requests with respect to your personal information.

7.4 If we do not agree to provide you with access to, or to amend or erase, your personal information as requested or otherwise meet your requests, we will notify you accordingly. Where appropriate, we will provide you with the reason(s) for our decision and the mechanisms available to complain about the refusal. If the rejection relates to a request to change your personal information you may make a statement about the requested change and we will attach this to your record.

8. Complaints about a privacy breach

8.1 You can also contact us if you have any questions or complaints about, or if you wish to restrict or object to how we collect, use, disclose, manage or store your personal information. We will respond to your request, where required by law, within one (1) calendar month from the date your request is received. We will inform you if this timeframe is not achievable and extend this timeframe as permitted by applicable law. We may charge a fee to cover the costs of meeting your request if your request is unfounded or excessive.

9. Users outside New Zealand

Where you are located outside of New Zealand, the information we collect may be processed in and transferred between your location and New Zealand. New Zealand may not have equivalent data protection laws to those in force in your location.

10. Your Data Protection Rights Under General Data Protection Regulation (GDPR)

If you are a resident of the European Union (EU), you have certain data protection rights. Green Patch Inc. aims to take reasonable steps to allow you to correct, amend, delete, or limit the use of your personal data.

If you wish to be informed what Personal Data we hold about you and if you want it to be removed from our systems, please contact us.

In certain circumstances, you have the following data protection rights:

The right to access, update or to delete the information we have on you. Whenever made possible, you can access, update or request deletion of your Personal Data directly within your account settings section. If you are unable to perform these actions yourself, please contact us to assist you.
The right of rectification. You have the right to have your information rectified if that information is inaccurate or incomplete.
The right to object. You have the right to object to our processing of your Personal Data.
The right of restriction. You have the right to request that we restrict the processing of your personal information.
The right to data portability. You have the right to be provided with a copy of the information we have on you in a structured, machine-readable and commonly used format.
The right to withdraw consent. You also have the right to withdraw your consent at any time where Green Patch Inc. relied on your consent to process your personal information.

Please note that we may ask you to verify your identity before responding to such requests.

You have the right to complain to a Data Protection Authority about our collection and use of your Personal Data. For more information, please contact your local data protection authority in the European Union (EU).

11. Do Not Track

Your browser or device may include “Do Not Track” settings or functionality. Currently, our systems do not recognize browser "Do Not Track" requests. However, you may disable certain tracking on our Website, as discussed above (e.g., by disabling cookies). For more information about Do Not Track signals, please go to: https://allaboutdnt.com.

12. Analytics

We may use third-party Service Providers to monitor and analyze the use of our Service.

Google Analytics
Google Analytics is a web analytics service offered by Google that tracks and reports website traffic using cookies. Google uses the data collected to track and monitor the use of our Service. The information generated by the cookies about your use of the Service will be transmitted to and stored by Google on servers in the United States. If you access the Service through different devices, Google may associate your devices with one another. Google has developed the Google Analytics opt-out browser add-on for the Google Analytics JavaScript (ga.js, analytics.js, dc.js). You can prevent Google’s collection and use of the data it collects as defined in its policy by downloading and installing this browser plug-in: https://tools.google.com/dlpage/gaoptout?hl=en-GB. For more information about Google Analytics cookies, please see Google’s help pages (https://support.google.com/analytics/answer/6004245) and privacy policy (https://www.google.com/intl/en/policies/privacy/).
LeadDyno
LeadDyno is an affiliate marketing tool that tracks and reports website traffic, and manages affiliate attribution for new practitioners who may sign up for the Service. For more information on the privacy practices of LeadDyno, please visit http://www.leaddyno.com/terms-of-service/

13. Payments

We use third-party services for payment processing (e.g. payment processors).

We will not store or collect your payment card details. That information is provided directly to our third-party payment processors whose use of your personal data is governed by their Privacy Policy. We are not responsible for these third-party payment processors.

The payment processors we work with are:

Stripe. For more information on the privacy practices of Stripe, please visit https://stripe.com/us/privacy
Square. For more information on the privacy practices of Square, please visit https://squareup.com/legal/privacy-no-account

14. Opt-Out Rights

You may opt out of receiving marketing materials from us by following the unsubscribe link or instructions provided in any email we send.

15. Security

The security of your personal data is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal data, we cannot guarantee its absolute security.

16. Links to Other Sites

Our Service may contain links to other sites that are not operated by us. If you click on a third party link, you will be directed to that third party’s site. We strongly advise you to review the Privacy Policy of every site you visit.

We have no control over, and assume no responsibility for the content, privacy policies or practices of any third party sites or services.

17. Changes to our Privacy Policy

Any changes to this Privacy Policy will be posted onto the Website. Unless stated otherwise, changes will be effective immediately upon being placed onto the Website. Your continued use of the Website means you agree to be bound by the amended Privacy Policy.

This website is hosted by Squarespace. Squarespace collects personal data when you visit this website, including:

Information about your browser, network and device

Web pages you visited prior to coming to this website

Web pages you view while on this website

Your IP address

Squarespace needs the data to run this website, and to protect and improve its platform and services. Squarespace analyzes the data in a de-personalized form.